1999 Co-op Housing Resource Manual








TABLE OF CONTENTS

ACKNOWLEDGMENTS
GLOSSARY
ACRONYMS
INTRODUCTION
POLICIES AND BY-LAWS
MAJOR LAWS
NEW LAWS INTRODUCED IN 1999
NATIONAL COMMUNITY HOUSING STANDARDS
BEST PRACTISE
SECTION 1: SELECTING NEW TENANTS
JOB DESCRIPTION OF NEW TENANT SELECTION SUB-COMMITTEE
INFORMATION PACKAGE ABOUT THE CO-OP
KEY POINTS ABOUT SELECTING NEW TENANTS
ELIGIBILITY
CHECKLIST FOR SELECTING NEW TENANTS
MODEL POLICY Ü ASSESSING APPLICANTS
MODEL POLICY FOR SELECTING NEW TENANTS
MODEL POLICY FOR VACANCIES IN SHARE HOUSING
SECTION 2: STARTING A TENANCY
ROLE OF THE RENT OFFICER
RESIDENTIAL TENANCY AGREEMENTS
CONDITION REPORT
PROBATION PERIOD
NEW TENANT BRIEFING
IF THE TENANT IS UNDER 18 YEARS OF AGE
RENT ASSISTANCE
MODEL POLICY ON STARTING A TENANCY AGREEMENT
SECTION 3: BOND
WHAT IS BOND?
MODEL BOND POLICY
ALTERNATIVE MODEL BOND POLICY
SECTION 4: RENT
RENT OFFICER JOB DESCRIPTION
ADVANCE RENT
CALCULATING RENT
USING CENTRELINK FOR DIRECT CO-OP PAYMENTS
WHAT IF YOUR CO-OP IS CHARGING 27% IN RENT?
MARKET RENT
VERIFYING INCOME FOR ASSESSMENT OR REVIEW
RENT INCREASES
KEY POINTS ABOUT RENT
ASSESSING RENT
SAMPLE FORM FOR REBATED RENT CALCULATION
SECTION 4: RENT (CONTINUED)
OTHER HOUSEHOLD MEMBERS AGED 21 AND OVER
OTHER HOUSEHOLD MEMBERS AGED 18-21
OTHER HOUSEHOLD MEMBERS AGED 16-18
SAMPLE REBATED RENT CALCULATION FORM FOR YOUTH ALLOWANCE
SAMPLE REBATED RENT CALCULATION FORM FOR AGED PENSIONERS
SAMPLE RENT RECEIPT
SAMPLE INCOME REVIEW FORM
SAMPLE INCOME REVIEW LETTER
SAMPLE RENT CONFIRMATION LETTER
SAMPLE THREE MONTHLY RENT RECORD
SAMPLE SUMMARY MONTHLY RENT REPORT
MODEL RENT POLICY
SECTION 5: RENT ARREARS
WHAT IS A RENT ARREAR?
WHO IS RESPONSIBLE FOR FOLLOWING UP RENT ARREARS?
CONFIDENTIALITY
AVOIDING RENT ARREARS
RENT ARREARS CHECKLIST
MODEL RENT ARREARS POLICY
SAMPLE FIRST NOTICE OF RENT ARREARS
SAMPLE AGREEMENT TO PAY RENT ARREARS IN FULL
SAMPLE AGREEMENT TO PAY RENT ARREARS IN INSTALMENTS
SAMPLE SECOND NOTICE OF RENT ARREARS
SAMPLE LETTER OF NOTICE TO ATTEND A SPECIAL GENERAL MEETING
SAMPLE NOTICE TO ATTEND A SPECIAL GENERAL MEETING
SIX STEPS TO DEAL WITH RENT ARREARS
SECTION 6: ASSIGNMENT, SUB-LETTING AND UNDER-OCCUPANCY
ASSIGNMENT
SUB-LETTING
UNDER-OCCUPANCY
WHAT IF SOMEONE MOVES OUT OF A SHARE HOUSE?
MODEL POLICY FOR ASSIGNMENT AND SUB- LETTING
MODEL POLICY FOR UNDER-OCCUPANCY
SECTION 7: VISITORS, ABSENCES, PETS & WATER
VISITORS
MODEL POLICY FOR VISITORS
MODEL POLICY FOR ABSENCES FROM PROPERTY
PETS
MODEL POLICY ON PETS
MODEL NO PETS POLICY
WATER
SECTION 8: REPAIRS AND MAINTENANCE
REPAIRS
RESPONSE TIMES FOR REPAIRS AND MAINTENANCE
SAMPLE NOTICE FOR REPAIR NEEDED
SAMPLE REPAIR ORDER FORM
SAMPLE REPAIRS AND MAINTENANCE POLICY
SECTION 9: ENDING A TENANCY
WHEN IS IT APPROPRIATE TO END A TENANCY?
WHO DECIDES TO END A TENANCY?
WHAT ARE REASONS TO END A TENANCY?
DELEGATION OF AUTHORITY
MODEL POLICY FOR DELEGATION OF AUTHORITY
IF YOU NEED TO EVICT A TENANT
RESIDENTIAL TRIBUNAL
CHANGES TO THE RESIDENTIAL TRIBUNAL AND SOCIAL HOUSING AMENDMENTS
WHERE TO GET ADVICE
SAMPLE FORM: AUTHORITY TO ACT ON BEHALF OF THE CO-OP
CO-OP TENANT ENDS THE TENANCY
CORRECT NOTICE FOR TERMINATION
EVICTION PROCESS
MODEL POLICY FOR ENDING A TENANCY
MODEL POLICY ON ENDING A TENANCY WHERE AGREEMENT NOT BREACHED
ABANDONED PREMISES
SECTION 10: FURTHER HELP
USEFUL ARCH PUBLICATIONS
USEFUL TENANCY PUBLICATIONS
TENANCY FORMS
PLACES FOR ADVICE
NSW TENANTS' ADVICE AND ADVOCACY SERVICES
FINANCIAL COUNSELLING
USEFUL TENANCY WEBSITES

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